One may perform better than another.Īdditionally you can try this alternate USB driver 2.5b4: If not please try all available USB ports. If you want to provide any case numbers to me in a PM I will be happy to look them up and respond personally.Ĭan you both confirm that you have installed the latest MixControl 1.7, which contains the 2.5.1 driver: Īre you able to get audio out of other programs such as iTunes or Windows Media Player, or Reaper?Ĭan you both check in Windows > Device Manager > Sound Video and Game Controllers that the 18i20 is connected and Device Status says Working Properly? We have had a larger than normal influx but we are working hard to get back to you all quickly and get things back to the desired quick response time. I apologize that we have been slower on the email response time in the weeks following the holiday. Playhead not moving, just blinking, is a driver issue indication. This does sound like driver issues you describe. Same goes for the OS drive, if you have a medium fast computer you have to have a 7200rpm drive there too Important: this external drive HAVE to be a minimum of 7200 rpm and NO green or blue drives, the best ones for this is the WDC Black 7200 rpm 64 MB cache. Avid states this in the requirement pages. You have to get a separate recording drive where you save and record your sessions to. Pro tools Requires a dedicated Harddrive for recording to, doesn't have anything to do with how large the OS drive is whatsoever. Let me know if you find out anything else! I've had the same problem with Focusrite not responding to my emails. I have almost 1TB of empty hard drive space on my computer, so I didn't think it would be an issue, but its worth a shot. I'm not saving to an external drive, at this point, but am going to try pointing it to the one that I bought for backups to see if that works.
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